After being met by a concierge as you step through the door, you can help yourself to a cappuccino and a hot towel, and dispatch the children to the Kids' Zone while you relax by the granite rock garden fountain.
Welcome not to a high-end hotel, but to the Financial Spa. It is, in fact, a branch of the North Shore Credit Union in Vancouver, Canada.
There are displays of local artists' work and among the aromatherapy candles, you can discuss loans and insurance in what the credit union describes as a "cosy, semi-private lounge" with soft music playing in the background.
It is all a far cry from the stereotype of a branch of a UK bank, with its long queues, poorly staffed counters and freezing cold drafts from the overused entrance.
Is this boutique, sofa-clad destination modelled in Vancouver the bank branch of the future?